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25 Feb actionable

Useable in determining a course of action, or pointing to a specific course of action. Actionable information is close to becoming knowledge, or it’s already there.

From PC Magazine – actionable intelligence is: “Having the necessary information immediately available in order to deal with the situation at hand.  With regard to call centers, it refers to agents having customer history and related product data available on screen before the call is taken.”

data     information    knowledge

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