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Authors: Laguna, M. and Marklund, J.
Title: Business Process Modeling, Simulation, and Design
Year: 2004
Publisher: Pearson/Prentice Hall, Englewood Cliffs, NJ
The processes of a business are macrocosms of the processes of the human mind. Manuel and Johan describe useful deterministic models for modeling cycle time analysis and capacity decisions, as well as the use of Data Envelopment Analysis (DEA) for benchmarking purposes. These processes are analogous to cognitive processes that I am modeling in my work.

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